Refund and Cancellation Policy

You can cancel a subscription at any time from the billing area or by writing to support@xeper.io. Cancellation takes effect at the end of the current billing period; the Service remains available until then.

• Fees for a period already started are non-refundable, except where mandatory law provides otherwise.
• Where we terminate for convenience, or you terminate for our uncured material breach, we refund prepaid fees for the unused period on a pro-rata basis.
• Duplicate charges and billing errors are refunded in full once verified.

Consumers in the European Union may withdraw from a distance contract within 14 days without giving a reason, by an unambiguous statement to legal@xeper.io. If you asked us to begin providing the Service during that period, you owe a proportionate amount for what was provided, and the right lapses once the Service has been fully performed with your prior express consent.

Export your content before the subscription ends, using the export tools or the delivery API. After termination, Customer Content is deleted according to the retention windows in the Privacy Policy.